A confidential counselor in the catering industry contributes to a safe working culture and can help prevent undesirable behaviour by both colleagues and guests. Many young people work in the catering industry who need some support external confidential counsellor just able to use it. Your staff learns to recognize unwanted behaviour earlier and to start a discussion about it. This reduces turnover and absenteeism costs, which is great. Can you focus on pampering your guests again?
Trustlr works accessible and proactive to social safety in your organisation. This way your employees know where to find us and we prevent unwanted behaviour.
We deliver customised services to tailor our service to your needs. We determine together which tools are best suited.
Your employees have freedom of choice from our pool of confidential counsellors with different backgrounds - multilingual, LGBTIQ+ and gender.
If it soon becomes mandatory to appoint a confidential counselor at companies with 10 or more employees, you are in the right place with us.
In catering companies it is often the case that there is no access to a confidential counselor. This is despite the fact that undesirable behaviour occurs relatively often. The National Working Conditions Survey (NEA) 2022 by TNO and CBS shows that as many as 20% of employees experience some undesirable behaviour from colleagues, managers or customers. Compared to other sectors, this is far above average (only healthcare scores higher). Due to the number of young people, the high workload and the alcohol that is often involved, unwanted behaviour is lurking.
We also see a lot of risk in the kitchen: due to the hierarchy and high workload, especially during rush hours, unwanted situations can easily arise.
The consequences of undesirable behaviour in the catering industry are significant. That is why it is important to combat unwanted behaviour in the catering industry. The catering industry has a high turnover of 40%, which costs the catering industry no less than 1,4 billion per year, research by ABN AMRO has shown. Due to the shortage of staff, especially (chef) chefs, many catering companies are experiencing problems. Working on a good working culture with a confidential counselor means investing in your own business!
Trustlr is for every organisation
From catering and tourism to consultancy and notary offices — Trustlr is as versatile as your company.
With TrustNet we give employees the power; they maintain control over their own working environment.
Undesirable behaviour unfortunately takes many forms. We are open, without judgement, to any situation that feels unsafe.
It's better if it never happens, but... as If it happens, Trustlr can be reached immediately. We are there for you 24/7.
Extra services
Expand our all-in-one services and make Trustlr your one-for-all solution.
Want to hire a confidential catering advisor? Trustlr and our external confidential counsellors are the solution for the catering industry. We understand your industry. The catering industry works slightly differently. Your business is always running – from early in the morning until perhaps late at night. Your workforce is young and leaves after a season or after a study. You have no intranet and your employees have no business email addresses.
With Trustlr you can easily and proactively create a safe working culture. We have come up with the following solution especially for the catering industry:
Still need a confidential counsellor? Many of our confidential counsellors have work experience in the hospitality industry, so they know your industry inside and out!
Do you want online support or would you prefer an in-person appointment? Our external confidential counsellors are there for you, wherever you are.
Employees create the best version of your company together. Trustlr offers innovative and preventive solutions — the guidance needed to keep everything running smoothly.
FAQ
You can find answers to general questions here. If you have specific questions, you can always make an appointment with our team.
The House of Representatives adopted the Groen Links initiative law in 2023. This law is now being discussed by the Senate. Because 95% of all bills that pass the House of Representatives are also adopted in the Senate, it seems likely that an external confidential counsellor will soon become mandatory for companies with more than 10 employees.
We work on prevention and intervention. At best, our external confidential counsellors only help you proactively improve your work culture. Nevertheless, if necessary, we help to discuss unwanted behaviour and integrity violations and work together on de-escalation.
Undesirable behaviour involves bullying, discrimination, intimidation and sexual intimidation. Integrity issues are matters such as theft, fraud, conflicts of interest, corruption and other forms of abuse of power that harm the organisation or society.
The three most important tasks of our confidential counsellors are to provide initial support, guidance and advice to employees, to provide information, and to provide solicited and unsolicited advice to the top of an organisation.
In addition, Trustlr offers additional preventive services through our e-learning courses via the Trustlr platform.
Every employer is obliged to implement a policy on psychosocial workload. One of the ways in which the Dutch Labor Inspectorate (the Arbo Inspection) checks this is by looking at the presence of a number of matters that you have arranged directly with Trustlr, such as making a confidential counsellor available and providing information about inappropriate behaviour. The presence of a code of conduct and a complaints procedure is also checked and Trustlr can arrange both for you.
Sounds nice: 'our confidential counsellors help you save costs,' but how does that work? In the Netherlands, 1,2 million people annually experience unwanted behaviour in the workplace, and of the 6 billion euros in work-related absenteeism costs, 64% is caused by psychosocial work strain. Because Trustlr's services proactively contribute to a safer work culture, we often see a decrease in work-related absenteeism costs. In addition, the Trustlr platform helps us to reduce our billable hours, meaning that our service quickly yields more than you invest in it.
The trust of these companies motivates us every day
Everyone deserves to work in a safe work culture and that's why these companies are just the beginning. Discover the grateful responses that motivate us to give 100% every day.
Still have questions?
Our team is here for you — today for all your questions and tomorrow for all your safe work culture solutions. Plan a no-obligation consultation immediately with one of our confidential counsellors and they will help you with the next step.
A reliable choice for Dutch companies.
