What is an informal complaints structure?

An informal complaints structure refers to an unofficial or non-formal way in which employees within an organisation can express and discuss their complaints. It offers employees the opportunity to talk informally, often directly with their manager or colleagues, about problems, concerns or conflicts they experience. In an informal complaints structure, the aim is usually to achieve a quick and informal resolution of the problem, with the focus on promoting open communication, understanding and finding a satisfactory solution for all parties involved.