Aggression and violence at work
Aggression and violence at work are serious problems that can affect the mental, emotional and physical well-being of employees. Whether you are directly targeted or witness a violent situation, it is important to know how to respond and what steps you can take to protect yourself and others.
What is aggression and violence at work?
Aggression and violence at work include any form of threatening or harmful behaviour directed towards employees. This can range from verbal threats and intimidation to physical attacks. Such behaviour can come from colleagues, managers, customers or even strangers. It is a problem that not only affects the well-being of the individual, but can also undermine the overall working atmosphere and productivity.
Examples of aggression and violence at work
To get a clearer picture of what aggression and violence at work can entail, here are some detailed examples:
- Verbal abuse: This goes beyond a heated discussion. It may involve swearing, yelling or making threats towards a colleague, which can lead to a hostile work environment and mental stress for the victim.
- Intimidation: This behaviour can range from subtle manipulations to overt threats, making a person feel unsafe or pressured. Harassment can also occur online, such as through emails or social media.
- Physical attacks: These are direct attacks intended to physically harm someone. It can involve hitting, kicking, pushing or even more serious forms of violence.
- Destruction: This involves deliberately causing damage to personal or company property as a form of intimidation or revenge.
- Threats: These are expressions of the intention to harm someone, both directly and indirectly. They create an atmosphere of fear and uncertainty.
Consequences of aggression and violence at work
The impact of aggression and violence in the workplace is profound and can affect both the individual and the organisation as a whole:
- Psychological damage: Victims may suffer from anxiety, depression or post-traumatic stress disorder, which can affect their daily functioning and well-being.
- Physical injury: In severe cases, violence can lead to permanent injury or even death, which has devastating consequences for the victim and their loved ones.
- Reduced productivity: The constant stress and anxiety can lead to reduced concentration, motivation and overall work performance.
- Increased absenteeism due to illness: The mental and physical strain can result in more sick days, which can incur additional costs for the organisation.
- Reputational damage: Incidents of aggression and violence can damage an organisation's reputation, which can impact customer relationships and future recruitment.
Aggression and violence at work, what can you do?
If you experience aggression or violence at work, here are some steps you can consider:
- Stay calm: Although it can be difficult, it is essential to keep your emotions in check to prevent further escalation. Deep breathing and repeating calming mantras can help.
- Find a safe place: If the situation gets out of hand, try to get yourself and others to safety. This could mean locking yourself in a room or leaving the building.
- Report the incident: It is crucial to inform your manager, HR or security about the incident as soon as possible so that appropriate measures can be taken.
- Document everything: Keeping a detailed record of the incident, including witness statements, can be invaluable later, especially if legal action is considered.
- Find support: Consider professional help, such as counseling or therapy, to deal with the aftermath of the incident. This can help with processing trauma and developing coping strategies.
My colleague is being threatened or attacked, what can I do?
If you witness aggression or violence against a coworker, here are some steps you can consider:
- Offer help: If it is safe, try to help your colleague or find a safe place together. The most important thing is to ensure your own safety and that of your colleague.
- Report the incident: It is essential to immediately inform your supervisor or HR of what you have seen so that appropriate action can be taken.
- Offer to witness: Your report can be crucial in tackling the incident. It can help establish the facts and determine the appropriate measures.
- Provide emotional support: Experiencing or witnessing violence can be traumatic. Let your colleague know that you are there for him or her and offer a listening ear.
Confidential advisor for aggression and violence at work
A confidential counselor can play a crucial role in tackling aggression and violence at work. These professionals are trained to support employees dealing with such incidents. They can provide advice, emotional support, and help navigate the company's procedures. In serious cases, where a crime may have been committed, it is essential to also involve the police. It is always important to put your own safety first and take the right steps to protect yourself and others.
