In this article we will delve a little deeper into the three main tasks of a confidential counsellor:
Receiving, guiding and informing the employee
As a confidential counselor, one of the most important tasks is to provide support, guidance and information to employees who are dealing with undesirable behaviour or other problems in the workplace. The confidential counselor actively listens to the employee, offers a safe and confidential environment and supports them in discussing and processing their experiences. They provide information about rights, procedures and possible solutions, allowing the employee to be better informed and able to make informed decisions.
Educate, inform and inspire the organisation
A confidential counselor also has the task of educating, informing and inspiring the organisation in the field of psychosocial workload and undesirable behaviour. They play an active role in raising awareness and creating a positive work culture. This includes organizing training, workshops and information sessions to inform employees and managers about behavioural standards, respectful communication and the importance of a safe and healthy working environment. By providing relevant information and sharing best practices, confidential counsellors can contribute to positive change within the organisation.
Advising board and management
Confidential counsellors play an advisory role for the board and management of the organisation. They can provide advice on developing and implementing policies and procedures with regard to psychosocial workload and undesirable behaviour. In addition, they can make recommendations for improving the work environment and creating a culture of respect and trust. Through their expertise and experience, confidential counsellors can provide valuable advice to higher management levels, allowing them to contribute to creating a positive working climate and reducing undesirable behaviour.
By performing these tasks, a confidential counselor fulfills an essential role within an organisation. They provide support to employees, contribute to awareness and cultural change, and advise the board and management to promote a safe and healthy working environment. If you want to know everything about confidential counsellors, also read: What does a confidential counselor do?
